Returns & Exchanges

At Dualit, we stand by the craftsmanship of our premium home appliances and offer a 30-day return policy for unused items in their original packaging. Should your product not meet your expectations, we provide a streamlined process for returns, repairs, or replacements.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Appliance

  Carefully place the item in its original box with all manuals and accessories included to ensure safe transit back to our facility.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided by our support team and securely affix it to the outside of your package.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or dispatch your replacement within 5-7 business days.