Frequently Asked Questions
Everything you need to know about our premium home appliances and service.
What is the standard shipping timeframe for my order?
We offer standard delivery within 3-5 business days. Express shipping options are available at checkout for those who need their kitchen essentials sooner.
Do Dualit products come with a manufacturer warranty?
Yes, all our appliances come with a standard 1-year warranty covering parts and labor. Some specific product components, like our ProHeat elements, may carry longer coverage.
What is your return policy for home appliances?
You can return unused products in their original packaging within 30 days of purchase for a full refund. Please note that for hygiene reasons, certain coffee capsules and food items are non-returnable.
Can I purchase replacement parts for my toaster or kettle?
Absolutely. We pride ourselves on the longevity of our products. You can find a full range of genuine spare parts, including elements and switches, directly on our website to extend the life of your appliance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I register my new Dualit appliance?
You can register your product through our online registration portal using your serial number. This ensures you receive important safety updates and simplifies any future warranty claims.